See discussion · bigbasket @bigbasket_com 9h Replying to @ARUNBHAKRI3 We can have an understanding of your scenario. Kindly accept our sincere apologies for your inconvenience brought about to you personally. We've got organized a call from our team.
After recurring bitter experiences with BigBasket.com, I'm able to confidently claim that they are on the list of worst in client practical experience.
See conversation · bigbasket @bigbasket_com 9h Replying to @LiveFromALounge We will certainly ahead your feed-back to your respective workforce and make sure we consider required actions to stop these incidents in in close proximity to future.
Just after receiving the get I discovered that just about half of my purchase was not sent. The good news is I'd opted for COD solution. Thus I deducted the amount for undelivered products and produced the payment.
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Pathetic provider by massive basket. My purchase has long been delayed by more than a day (it was supposed to come yesterday). I get a phone the following day indicating the shipping and delivery particular person is caught in targeted traffic and He'll arrive in twenty mins. But not a soul at any time came to deliver my order. I attempted contacting The client care range several instances but no one solutions and There have been no updates from The client care about when i will obtain my buy.
So basically, this time I under no circumstances been given my purchase. This has occurred persistently in advance of. They in no way can be found in the slot you select. But i however ordered as I had been struggling to run to my neighborhood food market for all the goods. Out of your four instances I have ordered from huge basket, just once I've received my get inside the given time slot. I do think its higher time to prevent making use of their company. I reside in bangalore And that i dont know if any individual has confronted this issue so frequently like me.
I termed customer care once again. They said that they are going to organize for the supply of that product the following day. The next day, once the shipping and delivery male arrived, he wished me to pay for all over again for that missing item. When I told him which i experienced by now paid out, he requested me to contact customer service once again. All of this contacting Charge me much more than 50 rupees! All for what? Their particular mistakes? Anyway, After i known as customer service, they set me on maintain indicating that they're going to Test the data, and after that they hung up on me! I was jogging away from stability, so I questioned the shipping person to get in touch with them. He mentioned, for those who don’t choose to pay this small amount of cash, then depart it, I’ll pay from my very own pocket. Now, why ought to I pay out two times for anything? I tried to convey to him that he ought to inform the massive basket persons that I had presently paid out for that, but he stormed of saying which i was affordable! Is that this the sort of services a person expects from any company
A number of months back, I'd positioned an purchase with them, and booked an available slot from the web site, but they failed to deliver and in position, despatched some petty apology volume to my wallet, which clearly would not make up to the inconvenience caused, but it had been their way of constructing items better.
I am not complaining, escalating or blaming you, just think what you're performing? is this how you give the assistance to The purchasers?
View dialogue · bigbasket @bigbasket_com 7h Replying to @baba27189 We have been sorry to have you upset. Kindly short us on the issue along with the order aspects by means of DM, we'll Look at and might help out accordingly.
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Don't DO Business enterprise WITH Enterprise. I had Terrible two ordeals. I had to go out and buy points inside the last second for find more info the reason that their shipping and delivery man or woman from didn't know the area and noted to BB that he named me but I didn't get phone. Which can be lie.